Textuncle is built to be private first. Many people ask Uncle about a medicine label, a lab result, a symptom, or a letter from their doctor. This page explains what we do with that kind of information. It is our consumer health data privacy policy under Washington's My Health My Data Act, Nevada law, and similar state laws, and it applies to everyone who uses Uncle, wherever they live.
Our promises
- We never sell or share your health information.
- We never use it to train AI models.
- We use it only to answer you and to keep the service safe.
- Family members never see it. Family plan alerts never include what any message says.
- Uncle does not ask for or track your location.
- You can erase it anytime by texting FORGET ME.
What health information we may have
Only what you choose to send Uncle. That can include questions or details about a health condition or symptom, a medicine, vitamin or supplement, a test or lab result, a doctor visit or treatment, or anything else about your physical or mental health. It can also be a photo, such as a medicine label or a letter from your doctor.
We do not ask for health information. We do not buy it or get it from anyone else, and we do not try to work out anything about your health from other information.
Where it comes from
- Your texts and photos to Uncle.
- What you paste or upload to the free message checker on our website. We read it only to check it, and we do not store it.
Why we use it
- To answer your question, and to follow along in the conversation so you do not have to repeat yourself.
- To keep the service safe, prevent abuse, and fix problems.
We collect and use it only because you asked Uncle for help with it. We do not use it for anything else. If that ever changed, we would ask for your permission first.
How long we keep it
- Photos: Uncle reads each photo to answer you. We do not store the photo.
- Conversation: Uncle keeps only your most recent messages, so he can follow along. Older messages drop off on their own.
- Notes: things you ask Uncle to remember stay until you erase them.
- Erase anytime: text FORGET ME and your history and notes are deleted right away.
- Automatic deletion: if you do not text Uncle for 12 months, we delete it all.
Who handles it
- We do not share your health information. We never sell it, rent it, or give it to anyone for their own use.
- Companies that run Uncle for us handle it only to make Uncle work: our text message provider delivers the texts, our AI model provider writes Uncle's answers, and our cloud hosting provider stores it encrypted. They work only on our instructions and may not use it for their own purposes or to train AI.
- When the law requires it, such as a valid court order, or to protect someone from serious harm.
We never share your health information with family members, employers, insurers, advertisers, or data brokers. We have no affiliates that receive it.
Your rights
- Know and see: ask whether we have health information about you and get a copy, along with the list of service providers that handled it and how to contact them.
- Delete: text FORGET ME for instant deletion, or email us. When we delete your information, we also ask our service providers to delete any copies they hold.
- Stop: text STOP anytime and Uncle will not text you again. You can stop sharing anything with us at any time.
To make a request, email privacy@textuncle.com from any address and include your phone number. We may text that number to confirm the request is yours. We answer within 45 days, and it is free.
Appeals. If we turn down your request, you can appeal by replying to our answer with the word Appeal. We will decide within 45 days and explain why. If we still say no, you can file a complaint with the Washington State Attorney General at atg.wa.gov/file-complaint, or with your own state's attorney general.
Keeping it safe
Your information is stored encrypted, and access is limited. Regular text messages travel through phone carriers and are not end to end encrypted, so send only what Uncle needs to help you. Never text Social Security numbers, insurance ID numbers, passwords, or one time codes.
Changes
If we change how we use health information, we will update this page first, and we will ask for your permission before using it for anything new.
Contact
Textuncle, 206 W Ironwood Dr. #1040, Coeur d'Alene, ID 83814, United States, privacy@textuncle.com. Our full Privacy Policy covers everything else.
Last updated October 25, 2026