Why a code word works
Scammers call pretending to be a grandchild, a child, or a relative in trouble. With today's technology they can copy a voice from a short video online. They create panic and ask you to keep it secret and send money fast.
A code word cuts through all of that. If the caller cannot say the word, you know to hang up and check, no matter how real the voice sounds.
Pick a good word
- Choose something easy for your family to remember but impossible for a stranger to guess.
- Avoid names of pets, streets, schools, or anything posted on social media.
- A silly pair of words works well, like the name of an old family car and a favorite dessert.
- Do not use a word that already shows up in your texts or emails.
Share it the right way
- Tell family members in person or on a call you placed yourself.
- Do not write it in a group text or post it anywhere online.
- Include grandchildren who are old enough, and anyone who might call in an emergency.
- Agree on what to do if someone forgets it: hang up and call that person back on the number you already have.
How to use it on a call
If a caller says they are family and asks for money or help, calmly ask, What is our word? A real relative will know it or will be fine with you calling them back. A scammer will dodge, get upset, or hang up.
Even if the caller knows the word, if something still feels off, hang up and call the person on the number you have saved.
Keep it fresh
If you think the word has been shared too widely, pick a new one. Bring it up at family gatherings now and then so nobody forgets.
Stuck on a step?
Text Uncle at +1 208 214 0093 and tell him what you see on your screen. He walks you through it in plain words, one step at a time.
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Written by the Textuncle team. Last updated October 3, 2026.
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